Launch AI-first workflows for escalation management in minutes. Automate detection, routing, and approvals so critical issues reach the right people faster and get resolved without delays.
Kick off flows from tickets, chats, emails, or system alerts
AI steps detect urgency, sentiment, and priority to flag escalations
Route escalated cases to managers or senior agents with automated notifications
430+ connectors to sync escalations across CRMs, help desks, and communication tools
Credentials stay encrypted.
Sensitive details never appear in logs due to data masking.
Run in our secure cloud or self-host for complete control.
Handle Escalations Before They Spiral
Escalations require speed and consistency. Automation ensures urgent cases are identified early, routed properly, and resolved with the right approvals, protecting customer trust and reducing churn.
430+ ready-to-use connectors
SOC 2 Type II cloud for secure operations
Trusted by 100,000+ users globally
Disconnected apps slow teams down and create errors.
Activepieces fixes that by giving you 400+ integrations in one platform.
Trigger workflows from high-priority tickets, flagged chats, or system alerts. Automatically tag escalations and route them to supervisors or senior staff.
AI-Powered Classification
Use AI to detect negative sentiment or SLA risks and escalate cases accordingly. Managers can be looped in automatically for visibility and oversight.
Tracking and Reporting
Track escalation volume, resolution times, and approval workflows. Sync updates across CRMs and help desks, and use versioning and rollbacks to manage process changes safely.
Automate your work without writing code!
Join 100,000+ users from Google, Roblox, ClickUp and more building secure, open source AI automations. Start automating your work in minutes with Activepieces.
