Launch AI-first workflows for ticket routing in minutes. Automatically intake requests, detect intent and priority, and assign each ticket to the best queue or agent without manual triage.
Kick off flows from help desk tickets, emails, chat events, webhooks, or forms
AI steps classify intent, summarize messages, and set priority or urgency
Skills- and rules-based routing to the right queue, team, or agent
430+ connectors across help desks, CRMs, chat platforms, and billing tools
Credentials stay encrypted.
Sensitive details never appear in logs due to data masking.
Run in our secure cloud or self-host for complete control.
Why This Works for Ticket Routing
Centralize routing rules in a visual builder and let AI enrich context before assignment. Replace manual triage with fast, consistent decisions that reduce wait times and improve first-contact resolution.
430+ ready-to-use connectors
Open-source core with optional self-hosting
SOC 2 Type II cloud
Disconnected apps slow teams down and create errors.
Activepieces fixes that by giving you 400+ integrations in one platform.
Start routes from ticket creation, email-to-ticket, chat transcripts, webhooks, or schedules. Enrich with customer data from your CRM and billing system, then update the case in your help desk.
Routing Logic and AI
Use conditions for priority, sentiment, language, or customer tier. Add AI steps to summarize issue details and suggest categories, then route by skills, workload, or SLAs.
Monitoring and Reporting
Track assignment speed, queue health, and handoffs. Use versioning and rollbacks for safe changes, and keep systems in sync with updates back to your help desk and CRM.
Automate your work without writing code!
Join 100,000+ users from Google, Roblox, ClickUp and more building secure, open source AI automations. Start automating your work in minutes with Activepieces.
