Connect
Zendesk
and
Slack
With AI
No-code AI Integrations
Open Source and Secure
100,000+ Activepieces Users
Workflow Examples
When a new ticket is created in Zendesk, Activepieces sends a Slack message to your support channel with ticket details, requester info, and priority.
When a ticket’s status changes to “Open” or “Pending,” Slack posts an update in the appropriate team channel.
When a ticket is marked as “Solved,” Activepieces notifies the team with a summary and resolution notes.
When a high-priority or VIP ticket is created, Slack alerts the customer success or engineering channel for immediate attention.
When a new comment is added to a ticket in Zendesk, Activepieces sends a Slack notification to the assigned agent.
Automate Support Alerts and Team Communication
With Activepieces, your Zendesk activity appears directly in Slack; no need to refresh dashboards. Automate updates for new tickets, changes, and resolutions so your team can collaborate instantly and resolve issues faster.
Secure, Fast, and Fully Customizable
All data between Zendesk and Slack flows securely through encrypted APIs. You can choose which tickets trigger notifications, set custom filters for ticket priorities, and route alerts to specific channels for clear and focused communication.
FAQs About Zendesk-Slack Integration
How can I integrate Zendesk with Slack?
You can connect Zendesk and Slack using Activepieces’ no-code builder. Choose Zendesk triggers like “New Ticket,” “Ticket Updated,” or “Ticket Solved,” and pair them with Slack actions such as “Send Message to Channel” or “Send Direct Message.”
Can I notify my team when new tickets are created?
Yes, every new Zendesk ticket can automatically trigger a Slack message that includes customer details, issue description, and priority level.
Can I send alerts for high-priority or VIP tickets?
Absolutely. Activepieces allows you to filter by ticket priority or customer type so only critical updates are sent to your designated Slack channels.
Can I update Slack when a ticket is resolved or closed?
Yes, when a ticket is marked as “Solved” or “Closed,” Activepieces can automatically send a summary message to Slack with resolution notes and timestamps.
Can I track comments or internal notes from Zendesk in Slack?
Yes, when a new comment or note is added to a ticket, Activepieces can notify the relevant agent or channel instantly for quicker collaboration.
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