Start flows on inbound call start/end, missed calls, voicemail transcriptions, or schedule-based callbacks. Enrich caller context from your CRM and update tickets or cases in your help desk automatically.
AI-Powered Assistance
Use AI to summarize calls, identify next actions, tag sentiment and language, and draft follow-ups. Agents can review and send with a click, cutting wrap-up time while maintaining quality.
Monitoring and Reporting
Track queue health, assignment speed, and resolution metrics across channels. Use versioning and rollbacks to ship improvements safely, and push dashboards to your BI or CRM.
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