Customer Feedback Automation

Launch AI-first workflows for customer feedback in minutes. Collect responses across channels, analyze sentiment, and route insights to the right teams so you can act faster.

Built for CX and Product Teams

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Kick off flows from surveys, emails, chat transcripts, app events, or webhooks
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AI steps summarize comments, detect sentiment, and extract themes or feature requests
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Route feedback by product, account tier, or urgency to owners in support, product, or engineering
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430+ connectors across CRMs, help desks, survey tools, data warehouses, and analytics
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Credentials stay encrypted.
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Sensitive details never appear in logs due to data masking.
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 Run in our secure cloud or self-host for complete control.

Turn Raw Feedback Into Actionable Insights

Centralize feedback ingestion in a visual builder, then enrich with AI to categorize themes and prioritize action. Replace manual tagging and spreadsheet wrangling with event-driven flows that notify owners and update systems automatically.
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430+ ready-to-use connectors
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Open-source core with optional self-hosting
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SOC 2 Type II cloud
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Disconnected apps slow teams down and create errors.
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Activepieces fixes that by giving you 400+ integrations in one platform.
Everything You Need to Scale Automation
Triggers and Connectors
Start flows when a survey is submitted, a low-CSAT ticket is closed, an NPS comment arrives, or a review is posted. Sync structured data and transcripts to your CRM, help desk, or warehouse, then notify stakeholders.
AI-Powered Analysis
Use AI to summarize long-form text, detect sentiment and intent, and tag themes like pricing, performance, or usability. Highlight urgent issues and VIP accounts so teams can respond quickly.
Monitoring and Reporting
Track submission volume, themes, and follow-up rates. Push dashboards to BI tools, keep an audit trail with versioning and rollbacks, and surface closed-loop outcomes back to leadership.

Join 100,000+ users from Google, Roblox, ClickUp and more building secure, open source AI automations.
Start automating your work in minutes with Activepieces.

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